Terms of service

 

Last updated: 8 September 2026

These Terms of Service govern your use of the Lioless website and any products or services purchased through it.

Lioless is operated by David EB, trading as Lioless, based in London, United Kingdom.

By using this website or placing an order, you agree to these Terms, our Privacy Policy and our Refund Policy.

1. About Lioless

Lioless provides marketing, website, e-commerce, content, strategy and automation services. We may also sell digital products, templates, guides, resources and, where stated, physical products.

Our online store is hosted by Shopify, which provides the e-commerce platform used to process orders.

2. Using this website

You must use this website lawfully and must not:

• Attempt to damage, disrupt or gain unauthorised access to the website.

• Upload or transmit viruses, malicious code or harmful material.

• Copy, scrape or reproduce website content without permission.

• Use our products, resources or services for an illegal or unauthorised purpose.

• Infringe our intellectual property rights or those of another person.

We may restrict or suspend access where we reasonably believe these Terms have been breached.

3. Information and resources

We aim to keep the information on this website accurate and useful, but general articles, guides, tools and resources are provided for informational purposes only.

They are not legal, financial, tax or other regulated professional advice. You remain responsible for assessing whether the information is suitable for your circumstances and for decisions made using it.

We may update, correct or remove website content when necessary.

4. Products and availability

Product descriptions, prices, features and availability may change. Changes will not affect an order already accepted unless agreed with you or required to correct an obvious error.

Images and previews are provided to represent products as accurately as reasonably possible. Colours and appearance may vary depending on your device or screen.

We may limit quantities, refuse an order or cancel an order where:

• A product is unavailable.

• Payment cannot be authorised.

• Pricing or product information contains an obvious error.

• We reasonably suspect fraud, misuse or unauthorised resale.

• We cannot legally supply the order.

If we cancel an order after payment, we will refund the relevant amount.

5. Prices and payment

Prices are shown in pounds sterling unless stated otherwise.

The total price, including applicable taxes and delivery charges, will be displayed before you complete your purchase.

You must provide complete and accurate billing, contact and payment information. Payments are processed by Shopify and its payment providers. Lioless does not receive your complete payment-card details.

An order is accepted when we send confirmation that it has been accepted or provide access to the purchased product.

6. Digital products

Digital products may include downloadable planners, templates, guides, files and other resources.

Before receiving immediate access, you may be asked to agree that delivery can begin immediately and acknowledge that your 14-day cancellation right will end once downloading or access begins.

Unless otherwise stated, purchasing a digital product gives you a limited, non-exclusive and non-transferable licence to use it for your own personal or internal business purposes.

You must not:

• Resell, redistribute or share the original files.

• Upload the files to another website, marketplace or shared library.

• Claim the product or its design as your own.

• Reproduce or adapt it primarily for resale.

• Remove copyright, branding or ownership notices.

You may customise templates for your own personal or internal business use.

Digital products must be used with compatible software. Any specific software or format requirements will be stated on the product page.

Problems with digital products are handled according to our Refund Policy and your statutory rights.

7. Services

Marketing, website, consulting and other professional services may be governed by a separate proposal, agreement or statement of work.

That document will normally define the scope, deliverables, fees, payment schedule, responsibilities, timescales, revisions, cancellation terms and ownership of completed work.

If there is a conflict between these Terms and a signed service agreement, the signed service agreement will apply to that service.

Unless expressly guaranteed in writing, we do not guarantee particular sales, revenue, rankings, advertising results, audience growth or other commercial outcomes. Results depend on many factors outside our control.

8. Physical products and delivery

Where physical products are offered, available delivery options, charges and estimated timescales will be displayed before checkout.

We will deliver within the agreed period or, where no period has been agreed, within the period required by applicable law.

Risk in physical products passes to you when the order is delivered to you or someone authorised by you.

Returns, damaged products and cancellations are handled under our Refund Policy.

9. Cancellations and refunds

Your cancellation, return and refund rights are explained in our Refund Policy.

Nothing in these Terms limits your statutory rights concerning faulty, damaged, misdescribed or unsatisfactory products, services or digital content.

To request assistance, contact david@lioless.com.

10. Intellectual property

The Lioless name, branding, website design, copy, graphics, downloads, templates, guides and other original materials belong to Lioless or their respective licensors.

You may view and use the website for personal or legitimate internal business purposes. You may not copy, reproduce, publish, distribute, sell or commercially exploit our content without written permission.

Any rights relating to commissioned client work will be defined in the relevant service agreement.

11. Content you provide

You retain ownership of information, files, images and materials you provide to us.

You confirm that you have the necessary rights and permissions to provide and use those materials.

You allow us to use them only as reasonably necessary to respond to your enquiry, fulfil your order or deliver the agreed services.

We will handle personal information according to our Privacy Policy.

12. Third-party tools and links

Our website may mention, review or link to third-party products, platforms and services.

Third-party websites operate under their own terms and privacy policies. Lioless is not responsible for their content, availability, security, pricing or performance.

Your purchase or use of a third-party product creates a relationship between you and that third party.

13. Affiliate links

Some links may be affiliate links. If you follow one and make a qualifying purchase, Lioless may receive a commission at no additional cost to you.

Affiliate relationships do not guarantee that a tool or service will be suitable for your circumstances. You should review its features, pricing and terms before purchasing.

We identify affiliate content where appropriate.

14. Reviews and feedback

If you submit a review or testimonial, you confirm that it reflects your genuine experience.

You grant Lioless permission to display, format and reproduce that review for reasonable promotional purposes. We will not materially alter its meaning.

We may remove content that is unlawful, abusive, misleading, defamatory, fraudulent or infringes another person’s rights.

15. Website availability

We aim to keep the website secure and available but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or change parts of the website for maintenance, security, technical or business reasons.

We are not responsible for failures caused by events or systems outside our reasonable control.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are a consumer, your statutory rights are not affected.

If you use Lioless for business purposes, we will not be liable for indirect or consequential loss, loss of profits, revenue, anticipated savings, business opportunities or data, except where liability cannot legally be limited.

Our total liability relating to a specific purchased product or service will not exceed the amount you paid for that product or service, except where such a limitation would be unlawful or a separate written agreement states otherwise.

17. Changes to these Terms

We may update these Terms to reflect changes to our products, services, website or legal obligations.

The latest version will be published on this page with its updated date. Changes will not remove rights that have already arisen from an accepted order.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

19. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings available under the laws applicable where you live.

20. Contact

Questions about these Terms should be sent to:

David EB, trading as Lioless
Email: david@lioless.com
Location: London, United Kingdom